Built For Everyone
If someone can't use what we make, we haven't finished making it. That goes for this website, our Portal, our apps and agents, the reports and documents we produce, and every system we build for a client. Here's how we work, what's in place today, and what we're still fixing.
WCAG 2.2 AA is our goalGaps named, not hiddenA person reads every message
How we work.
Six things we hold ourselves to, on every project.
From the first sketch
Accessibility is part of the brief, not a fix at the end.
We think about keyboard use, contrast, structure, and plain language while we design, because adding them after launch costs more and works worse.
One bar, everywhere
WCAG 2.2 Level AA is the goal for everything we make.
The website, the Portal, our apps and agents, and everything they produce work toward the same standard, and it's where we start for the systems we build for clients.
Checked by tools and people
Automated tests find some problems. People find the rest.
Automated checks catch missing labels and low contrast. Testing with a keyboard and a screen reader catches what they can't, like a confusing reading order or a dialog you can't get out of.
Plain language
If it isn't clear, it isn't accessible.
We write short sentences with everyday words and explain the terms we can't avoid. Clear writing helps people with cognitive disabilities, people reading in a second language, and anyone in a hurry.
Every format counts
Videos, documents, and charts, not just web pages.
Videos need captions, charts need a text description, and documents need a structure that assistive technology can read. Accessibility covers everything we hand you.
Open about progress
You'll always know where we stand.
This page shows what's in place, what we're working on next, and how we're doing it. We update it as things change.
Because it's about people.
Accessibility often gets treated as a checklist. For us it's simpler than that: the people using what we build deserve to be able to use it, without asking for help or giving up.
More than one in four American adults
About 28.7% of US adults, over 70 million people, report a disability, according to the CDC's 2022 data.
One in six people worldwide
The World Health Organization estimates that 1.3 billion people live with a significant disability.
AI cuts both ways
AI can read text aloud, caption a meeting, or turn a dense report into plain language. Built carelessly, it can also shut people out, with chat windows a keyboard can't reach or answers a screen reader can't follow. We want to be on the right side of that.
Who it's for
All of usDesign for the first group and you help all three. Almost everyone needs it at some point.
In everything we make.
Accessibility isn't one team's job here. It runs through every part of our work.
This website
Where most people meet us first.
Our pages are checked automatically every night. Our videos show captions by default, animations ease off when your device asks for less motion, and the site comes in six languages.
The Portal
Where our clients work with us.
The Portal has a skip-to-content link, announces status messages and errors to screen readers on key forms, offers light and dark themes, and runs in 61 languages, including seven written right to left.
Our apps and agents
Built to the bar before they launch.
Our apps and agents are held to the same standard as the Portal. None of them launches until it meets it: WCAG 2.2 AA, every supported language, and automated accessibility checks.
Reports and documents
What we hand over has to work too.
Everything we hand you counts, not just the screen. Our reports are built with real headings and the right language set, so screen readers and translation tools can follow them. Next, every document we produce, starting with our PDF reports, will be tagged, easy to navigate, and describe every chart in words.
News and social media
What we publish should reach everyone.
Our news posts, press releases, and social media posts are held to the same standard wherever the platform allows: plain language, a text description for every image, captions on every video, and hashtags written so screen readers can say them.
What we build for you
Your users deserve the same care as ours.
When we build an assistant, an automation, or an app for you, we plan for accessibility from day one and agree the standard with you. We test it before handover and show your team how to keep it accessible.
Honest about where we are.
Here's what's in place today and what we're still working on. Each gap has a clear goal, and we'll update this page as each one is done.
Website
Automated accessibility checks on our pages every night, with axe and Google Lighthouse.
Video
Captions on by default for the videos on this site.
Portal
A skip-to-content link, screen reader announcements for status messages and errors on key forms, light and dark themes, and 61 languages.
Reports
Every report and report email meets the AA contrast ratio, and we check it automatically before each release.
Preferences
Your language choice is remembered across our website, the Portal, and booking, and your light or dark theme choice across the Portal and booking.
Keyboard focus
A clear outline shows where you are when you move through any of our sites with a keyboard.
Languages
Every page comes in all six languages.
Your language
Reports and summary emails arrive in the language you chose.
Third-party services
Some parts of our platform come from other companies, and we can't control how they work, so we can't promise they meet our standard. See which ones on our Security & Trust page.
What we're working on
OpenOur goal: WCAG 2.2 AA across the website, the Portal, our apps and agents, and everything they produce, confirmed by an independent audit. We'll publish the results here.
The standards we work to.
We work to recognized standards, so you can check our work against them, not just take our word for it.
WCAG 2.2 Level AA
The W3C's Web Content Accessibility Guidelines are the world's reference for accessible websites and apps. Level AA is our goal for everything we make.
ADA
The Americans with Disabilities Act covers businesses open to the public. In 2024 the Department of Justice adopted WCAG 2.1 Level AA as the standard for state and local government websites. Our goal is the newer WCAG 2.2.
AODA
We're based in Toronto, so the Accessibility for Ontarians with Disabilities Act applies to us. Its standard for websites is WCAG 2.0 Level AA. We aim higher.
Your projects
When we build something for you that needs to meet EN 301 549, Section 508, Section 504 for federally funded programs, or your own standard, we build it to that standard.
How we check
OngoingThis page sets out our goal and our progress toward it. An independent audit will confirm where we stand, and we'll publish the results here.
Found a barrier? Tell us.
If something on this site, in the Portal, or in one of our reports doesn't work for you, we want to know. A person reads every message.
Email
Mail
Sonique AI, 18 King Street East, Suite 1400, Toronto, Ontario M5C 1C4, Canada
What helps
The page or screen, what you were trying to do, and the device, browser, or assistive technology you use, if you're comfortable sharing it.
Another format
If you need something from us in a different format, ask, and we'll work out the best way to get it to you.
Last reviewed October 25, 2026
What happens next
Our promiseLet's build something everyone can use
Want your next AI project to work for everyone who uses it? Book a call with our team or start with the free AI Assessment.
- Your data stays yours, always
- Never used to train AI models
- Never sold or shared