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Privacy Policy

Effective date: December 1, 2025

Sonique AI, a division of Sonique Limited ("Sonique AI", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at soniqueai.10web.cloud, use our client portal, or interact with us in other ways that link to this policy (together, the "Site").

By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

This policy is general information only. It is not legal or tax advice. You should ask your own counsel to review it before you rely on it.

1. Who we are and scope of this policy

Sonique Limited is the legal entity behind Sonique AI. Sonique AI provides AI consulting, automation, and coaching products and services for business clients. This includes AI discovery work, pilot builds, workflow automation, governance support, specialized AI agents, and coaching services delivered through our Site and portal.

This Privacy Policy covers personal information we collect when you:

When we process data as part of a client engagement, that work is governed by a separate Master Service Agreement, Statement of Work, Order Form, Data Processing Agreement, and related documents, not this Privacy Policy.

  • Visit or use the Site.
  • Use the Sonique AI client portal.
  • Fill out a contact form, scheduling form, or download form.
  • Sign up for emails, webinars, or other content.
  • Interact with us as a prospect, client, or partner through the Site.

2. Personal information we collect

We collect information in three main ways: information you provide, information collected automatically, and information from third parties.

2.1 Information you provide to us

You may give us information directly when you:

This information may include:

We ask you not to submit sensitive information, such as health records, payment card numbers, or government ID numbers, through general contact forms or free text fields unless we explicitly ask for it and provide a secure method.

  • Request information or book a call.
  • Ask about a specific product or project.
  • Create or use an account in the client portal.
  • Subscribe to updates or newsletters.
  • Register for an event, webinar, or workshop.
  • Download resources or tools.
  • Apply to partner with us or refer clients.
  • Name and contact details, such as work email and phone number.
  • Company name, role, and team or department.
  • Information about your current systems, workflows, and goals.
  • Information you submit in forms, support requests, and portal tickets.
  • Basic profile and role information for portal users.
  • Any other details you choose to share in free text fields.

2.2 Information collected automatically

When you use the Site or portal, we may automatically collect:

We use this information to keep the Site and portal secure, to understand how people use them, and to improve structure and content.

  • IP address and approximate location.
  • Device type, operating system, and browser type.
  • Pages viewed, links clicked, and time spent on the Site.
  • Portal login times, feature usage, and basic activity logs.
  • Referring pages, campaigns, or sources.
  • Unique identifiers tied to cookies or similar technologies.

2.3 Information from third parties

We may receive information about you from:

We use this information to update our records, understand context, and manage outreach and delivery.

  • CRM, support, and marketing tools that store prospect or client records.
  • Scheduling tools you use to book calls.
  • Partners who refer you to us.
  • Public sources, such as LinkedIn or company websites.

3. Cookies and similar technologies

We use cookies and similar technologies to:

Some cookies are essential for the Site and portal to work. Others support analytics or marketing. You can often control cookies through your browser settings. Where required by law, we will ask for your consent before placing certain non essential cookies.

If we publish a separate Cookie Policy, that document will provide more detail and will work together with this Privacy Policy.

  • Keep the Site and portal functioning.
  • Remember certain preferences where possible.
  • Measure performance and campaigns.
  • Support security and fraud prevention.

4. How we use personal information

We use personal information for the following purposes:

We may use AI tools to assist with tasks such as email drafting, support triage, lead scoring, or analytics. When we do so, we apply internal access controls and safeguards and honor our contractual obligations for client data.

  • To operate, maintain, and improve the Site and client portal.
  • To create and manage portal accounts and user access.
  • To respond to your requests, questions, and messages.
  • To schedule and run calls, including discovery work and assessments.
  • To send you information about our products, services, events, or content, where allowed by law.
  • To support sales, delivery, partnerships, and account management.
  • To monitor usage and support security and fraud prevention.
  • To analyze Site and portal activity and improve user experience.
  • To meet legal or regulatory requirements and to protect our rights.

5. Legal bases for processing (EEA and UK visitors)

If you are in the European Economic Area or the United Kingdom, we process your personal information based on:

  • Performance of a contract or steps at your request. For example, when we provide portal access or respond to your request for a proposal.
  • Legitimate interests. For example, to improve the Site and portal, manage security, and run our business processes, where these interests are not overridden by your rights.
  • Consent. For example, for certain marketing communications or non essential cookies. You can withdraw consent at any time.
  • Legal obligations. For example, to meet record keeping, tax, or regulatory duties.

6. How we share personal information

We do not sell your personal information.

We may share information in the following cases:

  • Service providers. With vendors who help us run the Site, portal, and our business, such as hosting, support, analytics, email, CRM, logging, and security providers. These providers are allowed to use the data only to perform services for us.
  • Partners. With partners or referrers when you ask us to make an introduction or when a referral program requires basic information to track outcomes.
  • Client organizations. With your employer or organization, if you use the portal or our services in your work role and we need to share information to plan or deliver work.
  • Legal reasons. When we believe sharing is needed to comply with law, enforce our agreements, protect our rights, or respond to lawful requests from public authorities.
  • Business transfers. In connection with a merger, sale of assets, financing, or acquisition, subject to appropriate privacy commitments.

7. International transfers

We are based in Canada and may use providers and infrastructure in Canada, the United States, the United Kingdom, or other countries. Where transfer rules apply, we use appropriate safeguards such as contractual protections.

8. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy or as required by law. For example:

When information is no longer needed, we delete it or anonymize it.

  • Basic contact and prospect records are typically kept for up to three years after our last meaningful interaction, unless you ask us to delete them sooner or a longer period is required.
  • Client and portal records, including logs tied to delivery or security, may be kept as long as your organization is a client and for a period after that, consistent with legal and operational needs.
  • Records tied to contracts, invoices, or legal matters may be kept for longer periods required by tax, audit, or other legal rules.

9. Your rights and choices

9.1 Marketing choices

You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us. We may still send non marketing messages, such as notices related to portal access, ongoing work, or requested information.

9.2 Access, correction, and deletion

Subject to applicable law, you can:

To exercise these rights, contact us using the details in Section 14.

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete information in certain circumstances.

9.3 Rights for EEA and UK visitors

If you are in the EEA or UK, you may also:

You also have the right to lodge a complaint with your local supervisory authority.

  • Object to certain processing activities.
  • Ask us to restrict processing in some cases.
  • Receive personal information you provided in a structured, commonly used format and ask us to transfer it to another controller where technically possible.
  • Withdraw consent where we rely on consent.

9.4 Rights for Canadian visitors

If you are in Canada, you may have rights to access and correct personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) or similar laws in your province. You can also lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

9.5 Rights for California residents

If you are a California resident, California law may provide rights such as the right to know, delete, and correct certain personal information. We do not sell personal information or share it for cross context behavioral advertising as defined under California law.

You can contact us to exercise these rights and we will respond as the law requires.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, so we cannot promise absolute security. If you believe your interaction with us is no longer secure, please contact us right away.

11. Third party links and services

The Site and portal may link to, embed, or integrate third party websites, apps, or services. We do not control those third parties and are not responsible for their privacy practices. Please review their privacy policies.

12. Children's privacy

The Site and portal are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the Effective date and post the new version on the Site. In some cases, we may also notify you by email or a notice on the Site.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, or if you want to exercise your rights, you can contact us at:

Email: info@soniqueai.10web.cloud Online: Use the contact form on soniqueai.10web.cloud